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YourCrew Terms & Conditions

YourCrew Terms and Conditions

Revised: November 2024

Thank you for downloading the YourCrew app from the app stores, or accessing YourCrew via our website here, and signing up to connect with your Crew and support your mates. While we’re not big fans of rules, using this app means we must be serious about trust and safety. YourCrew is committed to providing a 100% safe space, and we ask that all members of our community treat each other with respect, kindness, and compassion.

The ‘intended purpose’ of the YourCrew app is to facilitate regular and meaningful communication between people who know and trust each other, i.e. your Crew and people you crew for; to encourage emotional support, sharing of emotions, and facilitate help-seeking. Important: The YourCrew app does not provide crisis or counselling services. If you or someone else needs immediate help, please refer to our A-Z Professional Help section here or other available resources to find professional services.

By downloading, installing, displaying, viewing, or using the app, you agree to the following:

  1. Intellectual Property
    The YourCrew app is operated by the Harrison Riedel Foundation (HRF). All intellectual property rights, including trademarks and copyright in the app, are owned by HRF and cannot be used, copied, transmitted, or reproduced in any way that infringes HRF’s rights or is unlawful.
  2. Appropriate Use
    You will use the app solely for its intended purpose and will not engage in any inappropriate, offensive, indecent, or defamatory activities while using the app.
  3. No Crisis Service
    You acknowledge that the app serves as a preventative tool for promoting emotional wellbeing. HRF is not responsible for any medical emergencies or events that require professional medical attention.
  4. Data Collection & Privacy
    Activity and data on the app may be tracked and collected by HRF. Both HRF and users must comply with HRF’s Privacy Policy, which aligns with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For more information, please review our Privacy Policy available on the app or our website.
  5. Maintenance & Access
    HRF may occasionally restrict access to the app to perform necessary maintenance, upgrades, or updates. HRF is not liable for any interruptions or issues caused by such maintenance.
  6. Responsibility for Your Device
    You are responsible for maintaining your device and internet connection. HRF is not liable for any interruptions or issues arising from your device, loss of your device or network connectivity.
  7. Account Security
    You are responsible for the security and confidentiality of your account. It is your responsibility to ensure there is no unauthorised access to your account.
  8. Responsibility for Your Crew
    You are responsible for choosing your Crew and for the information you share with them. HRF is not responsible for the actions or behaviour of your Crew members.
  9. Copyright Compliance
    When uploading images, videos, or other materials that are protected by copyright laws, you must ensure you have the necessary permissions. For guidance on copyright in Australia, visit the Australian Copyright Council website here. For information about copyright in the USA, see the United States Copyright Office here.
  10. Third-Party Links
    HRF makes every effort to ensure that third-party links provided in the app are relevant and appropriate. However, HRF does not accept responsibility for the accuracy or reliability of information on those third-party sites.
  11. Disclaimer & Liability
    1. Your use of the app is at your own risk. HRF is not liable for, and you release HRF from, any claims, losses, or damages arising from:
    • Your use of the app.
    • Your choice of Crew and the actions of your Crew.
    • Your reliance on any third-party content accessed through the app.
    • Unauthorised use of your account, or any suspension, termination, or interruption of the app for any reason.
  12. Account Termination
    HRF reserves the right to suspend or terminate your account at its sole discretion if it believes you have breached these Terms & Conditions or Code of Conduct.
  13. Disclaimer & Liability
    These Terms & Conditions may be updated from time to time. The current version will be available in the ‘About’ section of the YourCrew app and on our website. Please review them periodically to stay informed.